Every day, thousands of people search for products and services in your area. They want to see how you compare to other similar businesses. Most will use search engines and social media to see what other people are saying about your business. The problem is, your happiest customers aren't always the ones sharing their opinion online.
Inconvenience and uncertainty are the top two reasons your customers don't leave reviews about their experience.
Change that cycle with a reputation management plan. Get reviews from your happy clients through text message or email. Point the happy customers to review online and steer the unhappy ones to leave you a message about his experience so you can make it right before he shares his experience online.
View your most recent reviews on each platform, be it Google Business, Facebook, Yellow Pages, Angie's List, or others and reply to each entry.
Adding a texting platform to your list of communication would allow customers to reach you in a way familiar to them without having to call or email.
Written By: Adam Bennett | Sunday, March 31, 2019
Adam is the president and founder of Cube Creative Design and specializes in private school marketing. Since starting the business in 2005, he has created individual relationships with clients in Western North Carolina and across the United States. He places great value on the needs, expectations, and goals of the client.
Do you have a case of the Mondays? Looking for a bit of Monday Motivation? Do you need some inspiration to get through the daily grind? Check out these quotes to help get you up and going.
Written By: Chad J. Treadway | Monday, January 14, 2019
Chad is a Partner and our Chief Smarketing Officer. He will help you survey your small business needs, educating you on your options before suggesting any solution. Chad is passionate about rural marketing in the United States and North Carolina. He also has several certifications through HubSpot to better assist you with your internet and inbound marketing.
At Cube Creative, we welcome establishing mutually beneficial partnerships with other businesses. Over the years, we have discovered a few insights that make our partnerships work better.
Written By: Chad J. Treadway | Friday, October 19, 2018
Chad is a Partner and our Chief Smarketing Officer. He will help you survey your small business needs, educating you on your options before suggesting any solution. Chad is passionate about rural marketing in the United States and North Carolina. He also has several certifications through HubSpot to better assist you with your internet and inbound marketing.
For centuries people have looked for better ways to communicate and reduce friction. We have went from sending messages via a runner, to snail mail, telegrams to landline phones, mobile phones to texting, email to instant messaging. I could go on but the bottom line is we want to communicate with people as easily and and as quickly as possible.
Live chat has been around for a while and we at Cube Creative have experimented with it for a few clients and even on our own site a few years back. They are great for customer service, marketing and sales alike. The problem ensues when you don't have the staff to man it during business hours. Nothing is worse than getting the pop up of "Hi, Chatty Patty wants to help." You type out your issue then realize they are gone and you are directed to a contact from to "leave a message."
Written By: Chad J. Treadway | Friday, August 31, 2018
Chad is a Partner and our Chief Smarketing Officer. He will help you survey your small business needs, educating you on your options before suggesting any solution. Chad is passionate about rural marketing in the United States and North Carolina. He also has several certifications through HubSpot to better assist you with your internet and inbound marketing.