Did you know that only 11% of large companies have good customer experience programs. Yet one bad experience can lead to 22% of their customers decreasing spending! Fortunately you as a small business owner can learn from their mistakes!

HubSpot has an article entitled "6 Simple Steps to Build a Culture that's Obsessed with Customer Feedback".



Chad Treadway

Written by:  |  August 10, 2018

It's a proven fact that consumers make purchases based on email. Yes, people still use email regardless of what your kids tell you. In fact, 76% of emails are opened within the first two days of receipt. Over half are opened on mobile devices. Use these tips to jumpstart a successful email campaign for any business or organization.



Adam Bennett

Written by:  |  August 3, 2018

Content Management Systems (CMS) are programs on which most websites run. This is special software that lets you edit pages and add content with very little technical knowledge. Using these programs comes at a price. While keeping the current version of a CMS like Wordpress or Joomla seems like the easier route, keeping outdated software comes with some risks.



Adam Bennett

Written by:  |  July 20, 2018

We have all seen or used them, from the ramp to get into a building, to the handicap bathroom in the back of the store. As a business owner, you know things like these are required by law. What you may not realize is that your website should have similar accessible features.

You may be asking yourself, “is this government mandated?”, “Is this something I really need to be worried about?”, or “Are the people that walk through my door really going to care?”. I hope to try to answer these questions below.



Chad Treadway

Written by:  |  July 6, 2018