You just left a potential client's home after giving them a quote for that bathroom remodel, HVAC installation, or other service they desperately need. The conversation went smoothly—they nodded at all the right times, asked good questions, and even mentioned how their neighbor used a "subpar competitor" who left them disappointed. All signs point to a win, right?
Then you get back to your truck, stare at your phone, and the paralysis sets in. What now? Follow up immediately and risk looking desperate? Wait a week and potentially lose their interest to the three other service providers they're probably calling? Send an email? Text? Carrier pigeon?
If this anxiety-inducing scenario sounds familiar, you're in good company. The follow-up game is where even the most skilled home service professionals often fumble the ball. According toMTD Sales Training, 80% of successful sales require FIVE follow-up contacts before closing, yet most service providers give up after just one or two attempts. This aligns with our findings oneffective marketing strategies for small businesses, where consistent follow-up is key to success.
In the home service industry, where competition is fierce and homeowners can easily get multiple quotes with a few taps on their smartphone, mastering the art of the follow-up isn't just helpful—it's the difference between a thriving business and one that's barely making payroll. Consider this: without effective follow-up, you're potentially missing out on 98% of your possible sales.
In this post, I'll walk you through exactly how to transform your follow-up process from an awkward afterthought into a systematic sales machine that keeps your schedule full and your business growing. No fluff, no generic advice—just battle-tested strategies specifically for home service professionals who want to convert more of those promising meetings into paying clients.
Written By: Chad J. Treadway | Monday, April 14, 2025
Chad is a Partner and our Chief Smarketing Officer. He will help you survey your small business needs, educating you on your options before suggesting any solution. Chad is passionate about rural marketing in the United States and North Carolina. He also has several certifications through HubSpot to better assist you with your internet and inbound marketing.
"The sky is falling! SEO is dead!" Every few months, the digital marketing world erupts with apocalyptic predictions about the latest Google update. Remember when mobile-first indexing was going to destroy rankings? Or when voice search was supposedly making traditional SEO obsolete? How about when Chrome announced privacy changes that had marketers panicking?
Yet here we are, with SEO still standing—and still driving valuable traffic and customers for home service businesses across the board.
While it's true that Google's latest algorithm updates have made the search landscape more dynamic than ever (with four core updates and three spam updates in 2024 alone!), one constant remains: Quality content continues to be the foundation of sustainable SEO success.
SEO expert Barry Schwartz, with Search Engine Land, said, "Google launched seven official and confirmed algorithmic updates in 2024, four core updates and three spam updates." Despite this constant evolution, businesses with strong content foundations have continued to thrive.
For home service businesses—whether you're in landscaping, house cleaning, renovation, painting, window installation, interior design, or any other home-related field—understanding this principle isn't just academically interesting; it's essential for survival in competitive local markets where visibility can make or break your business.
Written By: Chad J. Treadway | Monday, April 14, 2025
Chad is a Partner and our Chief Smarketing Officer. He will help you survey your small business needs, educating you on your options before suggesting any solution. Chad is passionate about rural marketing in the United States and North Carolina. He also has several certifications through HubSpot to better assist you with your internet and inbound marketing.
Picture this: It's 7 AM on a Monday when Mrs. Johnson discovers her kitchen is flooding from a burst pipe. Panic mode activated! She grabs her smartphone and frantically searches "emergency plumber near me." In those critical moments, will your business appear in her search results? Or will you be invisible, losing out on this urgent (and likely profitable) service call?
In today's digital landscape, where browser preferences are shifting and search algorithms constantly evolve, maintaining reliable local visibility isn't just nice to have—it's essential for survival. Let's dive into how home service businesses can protect their online presence amid these changes.
Written By: Chad J. Treadway | Wednesday, April 09, 2025
Chad is a Partner and our Chief Smarketing Officer. He will help you survey your small business needs, educating you on your options before suggesting any solution. Chad is passionate about rural marketing in the United States and North Carolina. He also has several certifications through HubSpot to better assist you with your internet and inbound marketing.
Did you know that while Chrome dominates with 68.38% of the global browser market share, nearly one-third of your potential customers are using alternative browsers to search for local services? That's right - a significant chunk of potential customers desperately trying to find someone to fix their broken toilet might never see your website if it's only optimized for Chrome.
Picture this: Sarah, a 58-year-old homeowner, discovers water pooling around her water heater on a Sunday morning. She grabs her iPad (running Safari) and searches for "emergency plumber near me." Meanwhile, Alex, a 30-year-old new homeowner, notices a similar issue and reaches for his Android phone (running Chrome) to find help. If your website isn't optimized for both browsers, you've just lost 50% of these potential emergency calls.
For local service businesses in 2025, multi-browser optimization isn't just a technical nicety—it's a competitive necessity that directly impacts your bottom line. Let's dive into why this matters and how you can turn browser diversity into a business advantage. After all, you wouldn't use just one tool for every job, so why limit your digital presence to just one browser?
Written By: Chad J. Treadway | Wednesday, April 02, 2025
Chad is a Partner and our Chief Smarketing Officer. He will help you survey your small business needs, educating you on your options before suggesting any solution. Chad is passionate about rural marketing in the United States and North Carolina. He also has several certifications through HubSpot to better assist you with your internet and inbound marketing.
