Is your Facebook Page engagement down in a hole and you don't know if it can be saved? I have good news and bad news, good news is you aren't alone. The bad news is that according to a recent report by Buffer and BuzzSumo in which they analyzed more than 43 million posts from the top 20,000 brands on Facebook and determined that page engagement is down in a hole.
Did you know that only 11% of large companies have good customer experience programs. Yet one bad experience can lead to 22% of their customers decreasing spending! Fortunately you as a small business owner can learn from their mistakes!
HubSpot has an article entitled "6 Simple Steps to Build a Culture that's Obsessed with Customer Feedback".
Content Management Systems (CMS) are programs on which most websites run. This is special software that lets you edit pages and add content with very little technical knowledge. Using these programs comes at a price. While keeping the current version of a CMS like Wordpress or Joomla seems like the easier route, keeping outdated software comes with some risks.
We all have horror stories of service providers and lackluster customer care. Whether it be in a retail operation or the mail service, there are times when you have to dig in your heels as a customer in order to get a fair shake.
So what happens when you, as a customer, may be the one causing issues? Service providers also have horror stories of clients whom they deem “toxic” or a nightmare.
At Cube Creative Design, we pride ourselves on the best in customer service and experience. Rather than “dump a toxic client” like some industry publications suggest, we work through issues and get our clients the best possible outcome and solution for their business or organization.