Did you know that only 11% of large companies have good customer experience programs. Yet one bad experience can lead to 22% of their customers decreasing spending! Fortunately you as a small business owner can learn from their mistakes!
HubSpot has an article entitled "6 Simple Steps to Build a Culture that's Obsessed with Customer Feedback".
Content Management Systems (CMS) are programs on which most websites run. This is special software that lets you edit pages and add content with very little technical knowledge. Using these programs comes at a price. While keeping the current version of a CMS like Wordpress or Joomla seems like the easier route, keeping outdated software comes with some risks.