Latest from Chad Treadway
We have all seen or used them, from the ramp to get into a building, to the handicap bathroom in the back of the store. As a business owner, you know things like these are required by law. What you may not realize is that your website should have similar accessible features.
You may be asking yourself, “is this government mandated?”, “Is this something I really need to be worried about?”, or “Are the people that walk through my door really going to care?”. I hope to try to answer these questions below.
Let me start off with a brief history of the Americans With Disabilities Act (ADA). The ADA was signed into law by President George H. W. Bush back in 1990. The “too long; didn’t read” (tl;dr) version is that the law eliminated unnecessary physical barriers to commercial and government buildings - think stairs and bathrooms. It also banned employment discrimination against the disabled. Fast forward to now, and as the saying goes, no good deed goes unpunished. The law has had some unintended consequences in the form of lawsuits and excessive costs for business owners to meet the ADA guidelines.
When explaining search engine optimization (SEO) to potential clients, I like to use two analogies. The first is that SEO is like a chess game with Google. The other is that it is also like running a marathon.
Like in chess, you need to think several moves ahead and have a strategy. With SEO, we have to make a move and then wait for Google to respond to the changes we made and determine our next move. Most of the time, we know how the search engines will respond but not every time. Enter the algorithms updates, in other words, when the search engines change how they are ranking sites based on various criteria.
Entrepreneurs and small business owners are notorious do-it-yourselfers. Without the backing of major corporations, we need be able to create things and handle our own issues. However, there are some tasks to which we need to trust professionals.
We all have horror stories of service providers and lackluster customer care. Whether it be in a retail operation or the mail service, there are times when you have to dig in your heels as a customer in order to get a fair shake.
So what happens when you, as a customer, may be the one causing issues? Service providers also have horror stories of clients whom they deem “toxic” or a nightmare.
At Cube Creative Design, we pride ourselves on the best in customer service and experience. Rather than “dump a toxic client” like some industry publications suggest, we work through issues and get our clients the best possible outcome and solution for their business or organization.